Shipping + Return Policies

 

SHIPPING + RETURN POLICIES

PROCESSING TIME: 
  • All orders have a processing time of 5-7 business days(This excludes weekends and holidays) before shipped.
  • Once your order has processed and shipped we cannot make any changes or cancellations to the order.
  • You will receive an email with tracking information. Please allow up to 48 hours for tracking information to be updated.
  • All orders will be shipped Via USPS with Tracking included.
  • Orders over 20 lbs may be shipped UPS Ground or shipped in multiple packages.


 

 

LOST/DAMAGED/DEFECTIVE PACKAGE ITEMS:

  • Agapé Candles is not responsible for any lost, stolen or missing packages once they are in the hands of the carrier. In the instance that your package is lost, stolen or missing, you will need to file a claim through your local USPS office. Agape Candles cannot contact USPS or file a claim for your package as all mail is recognized as the property of the recipient. 
  • If you receive a package with broken items, you can submit a replacement claim to us via email: hello@shopagapecandles.com within 3 days of receiving — PLEASE INCLUDE PHOTO PROOF OF DAMAGE. We will not be able to replace without proof of photo, no exceptions.
  • In the event a product cannot be replaced we will issue a store credit.
  • Defective Items: We stand behind the quality of our products and will happily replace items with a verified manufacturing defect when reported within 30 calendar days of the carrier-confirmed delivery date. A clear photo or video of the defect and your order number are required for all claims. Claims made after 30 days are not eligible for replacement, refund, exchange, or store credit, regardless of when the item was opened, used, gifted, or the issue was discovered. All defective-item claims are subject to review and approval by Agapé Candles.

ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES.